Contact Us

If you're an existing Telcel customer, please provide us with your MEID DEC / Serial Number and your Telcel Cell Phone Number when contacting us so we can give you the best possible service.

Contact us by:
Phone at: 1-800-220-9518
+1 800-299-7539 - BYOP TelCel

Email at:
custsrv@telcelamerica.com

Correspondence at:
Telcel
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178

GETTING STARTED IS EASY
1. Bring Your Own Phone
Bring Your Own GSM Compatible Phone
If your phone is an unlocked GSM phone, make sure it operates on our compatible frequencies (850 and 1900 MHz).
Select your phone type:
2. Register & Activate
CDMA Phones: Register & Activate CDMA
Purchase your network access code to register your device and Activate. If you already have a network access code click below to continue to Activation.
2. Shop SIM Cards
Buy a SIM Card
Purchase a Telcel SIM card and Unlimited Plan. Standard SIM cards are available.
3. Activate SIM Card
Activate your GSM SIM Card
Follow the easy instructions included on your Activation Card.
Why Telcel?
 
 Get Unlimited Talk, Text and Data with our $30 30-Day plan. Get the first 1GB at High Speeds and then 2G* on the best nationwide networks.
 No contract Unlimited** International plans with six different monthly pricing options, $20, $25, $30, $40, $55 & $60
 No contracts, no bills, no credit checks
 Bring your T-Mobile compatible 4G LTE phone and keep your 4G LTE service
 Keep your phone number
 Works with SMS, IM, social networks, email, web
*At 2G speeds, the functionality of some data applications, such as streaming audio or video may be affected. Please refer always to the latest Terms and Conditions of Service at www.telcel.com/us
LEARN ABOUT TELCEL
RESERVE
Telcel allows you to buy or add more than one card at a time. For your convenience, you can add your Reserved Plans as needed or they will be added on your Service End Data.
NATIONWIDE COVERAGE
Telcel uses America's best networks, so you're assured of great coverage, fewer dropped calls and clear connections.
AUTO REFILL
Auto-Refill is the best way to ensure that your Minutes, text and Service Days are used to their fullest potential. Since Auto-Refill takes place on your Service End Date, you'll never be disconnected.
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A month equals 30 days

**Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US, Puerto Rico, or Mexico. Other terms and conditions apply. Please always refer to the latest Terms and Conditions of Service at www.telcel.com/us

†To get 4G LTE speed, you must have a 4G LTE capable device and 4G LTE SIM. Actual availability, coverage and speed may vary. LTE is a trademark of ETSI.

Credit card and account required for enrollment.

© 2016 Telcel America is a registered trademark of TracFone Wireless, Inc., a subsidiary of America Movil. All other trademarks, service, marks,
and trade names referenced in this site are the property of their respective owners
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