If you're an existing Telcel customer, please provide us with your MEID DEC / Serial Number and your Telcel Cell Phone Number when contacting us so we can give you the best possible service.
Contact us by:
Phone at: 1-800-220-9518
+1 800-299-7539 - BYOP TelCel
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178
Bring Your Own GSM Compatible Phone
If your phone is an unlocked GSM phone, make sure it operates on our compatible frequencies (850 and 1900 MHz).
2. Shop SIM Cards
Buy a SIM Card
Purchase a Telcel SIM card and Unlimited Plan. Standard SIM cards are available.
3. Activate SIM Card
Activate your GSM SIM Card
Follow the easy instructions included on your Activation Card.
|Get Unlimited Talk, Text and Data with our $30 30-Day plan. Get the first 1GB at High Speeds and then 2G* on the best nationwide networks.|
|No contract Unlimited** International plans with six different monthly pricing options, $20, $25, $30, $40, $55 & $60|
|No contracts, no bills, no credit checks|
|Bring your T-Mobile compatible 4G LTE† phone and keep your 4G LTE† service|
|Keep your phone number|
|Works with SMS, IM, social networks, email, web|
|*At 2G speeds, the functionality of some data applications, such as streaming audio or video may be affected. Please refer always to the latest Terms and Conditions of Service at www.telcel.com/us|
|Terms and Conditions||Unlocking Policy|
A month equals 30 days
**Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US, Puerto Rico, or Mexico. Other terms and conditions apply. Please always refer to the latest Terms and Conditions of Service at www.telcel.com/us
†To get 4G LTE speed, you must have a 4G LTE capable device and 4G LTE SIM. Actual availability, coverage and speed may vary. LTE is a trademark of ETSI.
∞Credit card and account required for enrollment.