If you're an existing Telcel customer, please provide us with your MEID DEC / Serial Number and your Telcel Cell Phone Number when contacting us so we can give you the best possible service.
Contact us by:
Phone at: 1-800-220-9518
+1 800-299-7539 - BYOP TelCel
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178
|FIELD||SMARTPHONE SETTINGS||ALL OTHER PHONES|
|NAME||Telcel América||Telcel América|
|Terms and Conditions||Unlocking Policy|
A month equals 30 days
**Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US, Puerto Rico, or Mexico. Other terms and conditions apply. Please always refer to the latest Terms and Conditions of Service at www.telcel.com/us
†To get 4G LTE speed, you must have a 4G LTE capable device and 4G LTE SIM. Actual availability, coverage and speed may vary. LTE is a trademark of ETSI.
∞Credit card and account required for enrollment.