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If you're an existing Telcel customer, please provide us with your MEID DEC / Serial Number and your Telcel Cell Phone Number when contacting us so we can give you the best possible service.

Contact us by:
Phone at: 1-800-220-9518
+1 800-299-7539 - BYOP TelCel

Email at:
custsrv@telcelamerica.com

Correspondence at:
Telcel
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178

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How to Update Data Settings
Find below the values needed to update your device data settings to be able to send MMS and connect to the Internet via your Browser:
T-Mobile Compatible
Find below the values needed to update your device data settings to be able to send MMS* and connect to the Internet via your Browser:
1.
2.
3.
CREATE A NEW APN (ACCESS POINT NAME).
ENTER ONLY THE SETTINGS LISTED BELOW:
SELECT THE APN YOU JUST CREATED.
DELETE THE OLD APN FROM YOUR PHONE IF POSSIBLE
FIELDSMARTPHONE SETTINGSALL OTHER PHONES
NAMETelcel AméricaTelcel América
APNwap.tracfonewap.tracfone
PROXYn/a216.155.165.40
PORT80808080
MMSChttp://mms.tracfone.comhttp://mms.tracfone.com
MMS PROXYn/a216.155.165.40
MMS PORTn/a8080

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Terms and Conditions Unlocking Policy

A month equals 30 days

**Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US, Puerto Rico, or Mexico. Other terms and conditions apply. Please always refer to the latest Terms and Conditions of Service at www.telcel.com/us

†To get 4G LTE speed, you must have a 4G LTE capable device and 4G LTE SIM. Actual availability, coverage and speed may vary. LTE is a trademark of ETSI.

Credit card and account required for enrollment.

© 2016 Telcel America is a registered trademark of TracFone Wireless, Inc., a subsidiary of America Movil. All other trademarks, service, marks,
and trade names referenced in this site are the property of their respective owners
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