Contact Us

If you're an existing Telcel customer, please provide us with your MEID DEC / Serial Number and your Telcel Cell Phone Number when contacting us so we can give you the best possible service.

Contact us by:
Phone at: 1-800-220-9518
+1 800-299-7539 – BYOP Telcel
Email at:
Correspondence at::
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178